For Tina from Cascadedesigns the maker of Thermarest.
After several months of heavy use, my Neoair showed some internal failure. So I send a mail to the customer service department, with pictures of the problem, asking them if they could do something for me. The next day I’ve got a answer from Tina telling me that normally they would request the damage piece before deciding to repair or to replace it. As I’m using it every day on our trip, she asked for an address where she could send a new one.
So, upon arrival at Split, the package was waiting for me.
These rose for you, Tina and your team. You know what service means. Thanks a lot.
Phil qui rit. (Phil who laughs).
Just before beginning our trip, we bought a very nice and pricy Austrian binocular with a marvelous optic and a very handy design from the reseller in the small town near our home (name and address known by the redactor).
Perfect design? No, after 4 months traveling into my front pannier and close to 4000 km of vibrations the focus adjustment wheel gave up.
So I’m ending up having a nice and pricy binocular twice as bad as a clock without batteries giving the exact time twice a day. I was having a binocular with a very handy design but only one focus distance, just good to observe mushrooms if I moved back and forth.
So I send a mail to the reseller in the small town near our home (name and address known by the redactor) explaining the problem.
As I was using the very handy designed binocular every day and as we are traveling by bicycle, been here today, there tomorrow, it was not a good solution for us to return the binocular to the factory for repair.
And as I have some mechanical knowledge and a 22 tools Swiss Army Knife, I ask the reseller in the small town near our home (name and address known by the redactor) if he could get me some drawings, pictures or some instructions to how to solve the problem.
A few days later I receive a negative answer, the design was confidential and they was several types of adjustment wheel for the model 10x25. Sorry guys, but I gave you the serial number of the instrument. You should be able to know the model. The only solution for them was to get the binocular to the nearest dealer. Zagreb, witch is about 400km from where I am now. And then what?
No problem, armed with my 22 tools Swiss Army Knife, I cute the faulty adjustment wheel and reassembled it. So now I have a working binocular. The only thing, with the beheaded adjustment wheel, it looks like a pig with a cow’s bell.
And despite several request from the reseller (thanks to him), the manufacturer refuse to send me a replacement wheel.
What I see here, is guys from a alpine country trying to do some (s)waterski with country skis in a swimming pool.
For that, so far, I offer them a cactus.
So long …
Phil qui pleure. (Phil who cries)